English Dictionary

computer says no

フレーズ

ユーモラス文体

(humorous) Alluding to an attitude in customer service in which the default response is to check with information stored or generated electronically and then make decisions based on that, apparently without using common sense and without any desire to help the customer.

日本語の意味

（ユーモラスに）顧客サービスにおいて、事前にプログラムされた情報に従い、自動的に「いいえ」と応答する態度・対応を皮肉る表現。 / システムやコンピュータの指示に従い、柔軟性や常識に欠けたサービス態度をあらわす。

When I asked for a refund, the agent just shrugged and said 'computer says no', leaving me to argue with an inflexible automated system.

返金を頼んだところ、担当者は肩をすくめて「システムが拒否する」と言い、見たこともない自動化された規則と争う羽目になった。

意味（1）

(humorous) Alluding to an attitude in customer service in which the default response is to check with information stored or generated electronically and then make decisions based on that, apparently without using common sense and without any desire to help the customer.