computer says no

humorous

(humorous) Alluding to an attitude in customer service in which the default response is to check with information stored or generated electronically and then make decisions based on that, apparently without using common sense and without any desire to help the customer.

Japanese Meaning

（ユーモラスに）顧客サービスにおいて、事前にプログラムされた情報に従い、自動的に「いいえ」と応答する態度・対応を皮肉る表現。 / システムやコンピュータの指示に従い、柔軟性や常識に欠けたサービス態度をあらわす。