Last Updated
：2025/11/21
escalation plan
（ plural ）
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(call center jargon) A plan that specifies actions to be taken when the telephone queue exceeds acceptable levels.
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escalation plan
Before the holiday rush, the operations manager updated the escalation plan to ensure callers wouldn't face long hold times.
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Before the holiday rush, the operations manager updated the escalation plan to ensure callers wouldn't face long hold times.
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