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When the outage proved unusual, the customer was frustrated to find only a script monkey on the line who could not deviate from the canned responses.
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When the outage proved unusual, the customer was frustrated to find only a script monkey on the line who could not deviate from the canned responses.
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Related words
script monkey
Noun
slang
Japanese Meaning
スクリプトに沿って定型的に対応するコールセンターのオペレーター。台本外の問題に対しては、柔軟な対応ができないため、あくまで決められたスクリプトに基づく業務に従事する人物を指す（俗語）。
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