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Many companies rely on shadow work, where customers fill out forms and complete transactions themselves, to cut costs.
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Many companies rely on shadow work, where customers fill out forms and complete transactions themselves, to cut costs.
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Related words
shadow work
Noun
uncountable
Japanese Meaning
（経済）セルフサービスなどを含む、無給で行う労働 / （心理）無意識下に存在する影の側面を自覚するためのプロセス
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