Last Updated：2022/12/24
Convergys, one of the world’s biggest providers of “contact-centre services”, advises companies to shift simple queries offshore while retaining the more complex ones on the same shore as the caller. It calls this process “rightshoring”, and estimates that about 80% of the companies that it is working with in Britain are planning to split their call-centre operations in this way.
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Convergys,
one
of
the
world’s
biggest
providers
of
“contact-centre
services”,
advises
companies
to
shift
simple
queries
offshore
while
retaining
the
more
complex
ones
on
the
same
shore
as
the
caller.
It
calls
this
process
“rightshoring”,
and
estimates
that
about
80%
of
the
companies
that
it
is
working
with
in
Britain
are
planning
to
split
their
call-centre
operations
in
this
way.
