The painstakingness of Heller the craftsman comes through most strongly in these descriptions of the hard work he puts into his novels.

Traditionally, it has been taken for granted that the most efficient way to organize people was through a system of legally or rationally accepted rules or procedures, with power residing in the appointed office-holder at different levels in the hierarchy (Weber, 1947, pp 329-41).

Just in the nick of time Rachel finds out the truth about her life from Martha. … This is how I wanted to show the gaslighting that had been going on Rachel's entire life.

The Chinese girls who saw me yesterday are telltales. I'd better wait till dark.