clueless
(transitive) To triage again.
Lacking knowledge or understanding; uninformed; oblivious. / Without any clues or hints.
Synonym of if you find yourself in a hole, the first thing to do is stop digging
Taking an informal approach.
彼女は壊れたルーターの直し方が全く分からなかったので、テクニカルサポートに電話した。
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